Job Overview for Appalachia/Lodge on Lake Lure Host:
We are seeking a friendly and outgoing individual to join our team as a Host/Host. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive dining experience. This position is suitable for individuals with a passion for hospitality and a desire to work in a fast-paced restaurant environment.

Responsibilities:
- Greet guests with a warm and friendly welcome
- Seat guests and provide them with menus
- Assist in managing reservations and answering phones.
- Maintain knowledge of menu items, specials, and promotions
- Communicate effectively with guests, servers, and kitchen staff
- Ensure the cleanliness and organization of the host/host station
- Handle guest inquiries and requests promptly and professionally
- Collaborate with team members to ensure smooth operations

Requirements:
- Previous experience in customer service or food service is preferred
- Excellent communication skills, both verbal and written
- Familiarity with Open Table a plus
- Ability to handle high-pressure situations with composure
- Strong organizational skills and attention to detail
- Knowledge of phone etiquette and ability to handle phone reservations
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Flexibility to work evenings, weekends, and holidays as required

Schedule:

We are currently looking for someone who has both daytime and evening flexibility. Weekend availably is a must.

The Lodge on Lake Lure is a smoke free property.

Job Types: Full-time, Part-time, Seasonal

Pay: $17.00 - $23.00 per hour

Expected hours: 15 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Is your resume up to date?
• Are you available to work weekends and holidays?
• Name a specific instance in which you had a customer complaint and how was is solved?

Work Location: In person